At Meet Me There, we want to ensure you are completely satisfied with your purchase. If you are not entirely happy, we offer a returns and exchange service to make things right.
Returns Portal
Please use our secure online Returns Portal to initiate and manage your return or exchange request. This system provides a fast and efficient way to process your request and allows you to track its status every step of the way.
Start Your Return Here
How to Return an Item
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
- Initiate Your Return: Click the link above to access our Returns Portal and follow the instructions.
- Pack Your Item: Securely pack the item(s) you are returning in the original packaging.
- Ship Your Return: Send your return to the address provided within the Returns Portal. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Exchanges
The fastest way to exchange an item for a different size or color is to initiate a return for the original item and place a new order for the item you want.
Refunds
Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For exchanges, you will be responsible for paying the shipping costs for sending your item back and for the shipment of your new item.
Questions?
If you have any questions about our returns and refunds policy, please consult our FAQ page for more information. For further assistance, you can contact our customer support team through the portal.